Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get In Touch With Us
Reach Out for Expert Support Today!
Our dedicated team is here to assist you with any inquiries or support you need regarding our safety equipment and services.
Get in Touch with Oxer Jump
At Oxer Jump, we value your inquiries and feedback. Our dedicated customer service team is here to assist you with any questions regarding our high-end safety equipment. Whether you need information about our innovative airbag vests, back protectors, or equestrian helmets, we are committed to providing you with prompt and professional support. Your safety is our priority, and we strive to ensure you have the best experience with our products.
Why Contact Us?
- Expert advice on safety equipment tailored to your needs.
- Quick responses to your inquiries about our products and services.
- Access to exclusive training and consultation on rider safety.
We understand that choosing the right safety gear is crucial for your equestrian activities. Our team is equipped with the knowledge and experience to guide you through our product offerings. We encourage you to reach out for personalized recommendations or to discuss any specific requirements you may have. Your satisfaction and safety are our utmost concern, and we are here to support you every step of the way.
Connect with us today to ensure you have the best safety equipment for your riding adventures. We look forward to assisting you!